McDonalds at work II. THE EXTERNAL ENVIRONMENT The organizations external purlieu includes the factors that involve its motion from after-school(prenominal) its boundaries. Although managers can control the versed environment, they have in truth limited influence over what happens outside the organization. A. customers Customers have a major effect on the organizations performance through buying products. Without customers there is no need for an organization. 1. Is Customer Service of import? Yes. The Strategic Planning Institute conducted a study that revealed that the organizations with graduate(prenominal) service strategies increased their market confound out by 6% per year and their return on gross revenue enhancement was 12%. Organizations with low service strategies had a decrease in market share of 2% and a return on sales of only 1%. B. Competition Organizations must make do for customers. Competitors strategic moves affect the performance of the organization. WORK practical application use student answer ...If you want to get a dependable essay, order it on our website: BestEssayCheap.com
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